We have local representatives on the island who will provide a wide range of services for you after your arrival. Our local representatives are agents of Family Vacations HQ Tourist Services which is spearheaded by Berta Klein. Berta is a German expatriate who has been living on St. Lucia for a number of years. Her company is small and very “hands on”. The personal touch Berta and her staff bring to the task is complemented by their high degree of professionalism.
St Lucia has two airports. Hewanorra is the international airport with flights from North America and Europe, and George F. Charles (AKA Vigie) is a regional airport with several inter island airlines including American Eagle flights from San Juan. Both airports can be a bustling place. Thus, it is very comforting to have someone waiting there just for you. A Family Vacations HQ Services agent will have your flight arrival information and will be looking for you. When you link up with them, their service begins. First, they will help with any issues that arise at the airport (heaven forbid … lost luggage!). After we will help you to find all inclusive resorts in St Lucia of your choice. Next, they will present you with a welcome packet of materials that will be helpful as you settle in for your holiday. Third, they will direct you to appropriate transport to your hotel. Of course, they will also answer any questions that you have at that time.
The day after your arrival, the next phase of the Family Vacations HQ Services begins with an orientation at your hotel which will be conducted by Berta or one of her associates. We strongly encourage our clients to take advantage of this orientation. You will learn a great deal about the island and what to expect with shopping, tours and excursions, taxi and bus service, and anything and everything else you might like to know.
Next, Family Vacations HQ Services will be your representative while you are on the island. Perhaps you are interested in a tour of a botanical garden, or a day sail along the coast, or a shopping trip into Castries, or … the possibilities are endless. Family Vacations HQ Services will provide very helpful insight and able assistance in arranging any activities that interest you. They will also assist if any emergencies arise (an extreme example … they will get you to the dentist if a sudden toothache threatens your holiday!). Lastly, they will also reconfirm your return flights on your behalf.